Faqs

1. What types of products do you offer?
We offer a range of digital fitness guides, workout programs, e-books, and physical fitness products designed to help you achieve your health and training goals.

2. Are your digital products downloadable instantly?
Yes! Once your payment is confirmed, you’ll receive instant access to download your digital products.

3. Can I get a refund on digital products?
Since our digital products are instantly accessible, all sales are generally final. Exceptions may apply in cases of duplicate purchases or technical issues. Please review our Refund Policy for details.

4. How can I access my purchased digital product?
After purchase, you will receive an email with a download link or access instructions. Make sure to check your spam folder if you don’t see it immediately.

5. How long are my digital download links valid?
Download links may have a limited number of downloads or an expiration date. We recommend downloading your files as soon as possible. If you lose access, contact us for assistance.

6. What payment methods do you accept?
We accept all major credit and debit cards via our secure online payment processors. Payments are processed through Shopify and Paddle for your security.

7. Can beginners use your programs?
Absolutely! Our programs are designed for all fitness levels, including beginners, intermediate, and advanced users.

8. How do I contact support if I have issues?
You can reach our support team anytime at captainmask.fitness@gmail.com with your order details and description of the issue.

9. Do you offer physical products worldwide?
Yes, we ship our physical fitness products internationally. Delivery times may vary depending on your location.

10. Can I combine digital programs with physical products?
Yes! Many of our programs are designed to complement physical products, creating a complete training experience for maximum results.